Frequently Asked Questions about "The Five Behaviors of a Cohesive Team"

 

 

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How did the "The Five Behaviors of a Cohesive Team Evolve?"

Customer-Centric Product Development

"We like to think that our product development process is the secret to our success.  We research, we storyboard, we build a full working prototype, we get extensive workshop feedback (from actual participants going through a program), and then… we start over again.  And for each product, we do this until we get it right. It’s hard, but we do this because it’s the only way to ensure that the learner experience is as powerful as it can be. We are radically customer-focused every step of the way.

The Five Behaviors of a Cohesive Team grew out of a decade-long relationship with Patrick Lencioni and his colleagues at The Table Group.  During our development process, we extensively tested and refined the program with more than 300 teams and 3,500 team members." Wiley Publishing

 

 

 

How did Wiley Validate the Assessment element of the Profile?

"At the end of the day, the participant has to agree with his or her results.  And while most assessments in our industry are just tested for internal reliability, we take it a few steps further.  We look at things like test-retest (the stability of the tool), the correlations with other respected instruments, the correlations with outside observer ratings, and the correlations with actual work behavior. It’s a big investment, but we do it because this information is what allows us to refine the assessment and make sure we are getting the participant the most accurate results possible. Getting the assessment right is our very first job." Wiley Publishing

 

 

 

Who is the The Five Behaviors of a Team Designed for?

"The Five Behaviors of a Cohesive Team assessment and accompanying material is designed for an intact team. Before choosing this program, consider the questions: Is the team really a TEAM? A team is a relatively small number of people (from three to twelve) who meet on a regular basis and are collectively responsible for results. The team members share common goals as well as the rewards and responsibilities for achieving them. Not every group is a team. For example, a group that appears to be a team might simply be a collection of people who report to the same manager, but who have relatively little interdependence and mutual accountability. If a group does not meet the criteria of a true team, this process is unlikely to produce the results they expect." Wiley Publishing

 

 

 

What does the Modular Faciliation look like?

"Seven modules from 1 to 3 ½ hours in length.  Each module includes:

  • Facilitator's Guide in MS Word

  • Participant handouts in MS Word

  • PowerPoint with embedded video

Module 1: Introduction: Introduces The Five Behaviors of a Cohesive Team Model
Module 2: Building Trust: Teaches the concept of vulnerability-based trust
Module 3: Mastering Conflict: Helps participants understand the benefits of healthy conflict
Module 4: Achieving Commitment: Shows how clarity and buy-in are key to achieving commitment
Module 5: Embracing Accountability: Stresses the importance of peer-to-peer accountability
Module 6: Focusing on Results: Emphasizes that collective results are more important than individual goals
Module 7: Review and Action Plan: Allows participants to review what they’ve learned and to create an action plan to improve the team’s productivity

The fully scripted Facilitator’s Guide includes supporting presentation materials and participant handouts.  Through the use of experiential activities, video, and discussion, an intact team is lead through the powerful The Five Behaviors model, learning and practicing the behaviors that will make the team more cohesive and improve its performance."

Wiley Publishing

Annotated Team Report

"This tool is used by the facilitator when preparing for a team session.  The report is a copy of the team profile with the following notations:

  • Expanded explanation of profile content

  • Scoring interpretation

  • Resources for additional information

  • Indicators of personalized/tailored content

In addition, an appendix includes a ranking of all assessment items by team average and the team’s percentile for each of The Five Behaviors." Wiley Publishing

Easily Customizable

"Create an end-to-end teamwork development program or concentrate on specific areas. Switch out video clips and modify the Facilitator’s Guide, PowerPoint® slides, and handouts. Add or delete sections to fit any time frame." Wiley Publishing

Podcasts

"Hear first-hand how to interpret The Five Behaviors reports so you can easily and thoroughly answer participant questions. Contains insightful information from our Director of Research that you can’t find anywhere else. The podcast is broken up into short clips that cover The Five Behaviors model, the team profile, and the Annotated Team Report." Wiley Publishing

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